printing services

TERMS AND CONDITIONS

Terms, Conditions, Disclaimers and Privacy

Last updated: Feb, 2021

1. Terms and Conditions

Storage of print files
Digital file storage is provided at no cost for all files printed or managed with our company, and are backed-up as well as stored off-site. We do our very best to back up and archive all of our clients’ work, but cannot guarantee against acts of god, unforeseeable circumstances, or events beyond our control. Image files are always available (at no cost) when you complete your order. Alternatively, we can provide a back-up of your entire archived directory for a small fee (please provide a hard drive or Memory stick of sufficient size). Please keep copies of your own work.

Storage of artist proofs

Artist proofs are filed and archived on site to match to future print orders and offer consistency in print runs. However, we cannot take responsibly for unforeseeable circumstances or events beyond our control for  long term storage.

Print colour and quality consistency 

Our very best efforts are made to offer constant critical colour and technical accuracy, but due to changes in technolog, batch numbers and ink systems, some print results may slightly vary slightly;  we cannot be responsible for changing technology or systems.

Payment and deposits

You may be required to place a deposit on your order to commence the project. Payment for all print orders are due upon completion. Overdue invoices will be subject to 5% interest per month or portion thereof.

Copyright of your files

As an artist in Canada, you own the copyright on all your original works of art and on all your digital files (unless sold). We follow Canada Copyright laws very seriously, and stand for the rights of artists first. For more information and support see: https://www.carfac.ca. Art Ink Print retains ownership of all design and managed digital image files (as per Canada copyright law).

Discrepancies 

We strive to make sure your order is correct and as per request. If there are any concerns about your order, please let us know within two weeks (14 days) of receiving/picking up your package. We will make every effort to correct any discrepancies or quality control concerns. Defective product will be corrected and replaced. Since each order is unique to each customer, it has no resale value and therefore all sales are final.

Online Prices

Pricing on our web site is subject to change. Price guarantees are only honoured if they’ve been delivered as a recent estimate or quote (web form or emailed copy). If in doubt, please contact us for current pricing in written form. Any prices listed on our site are subject to change at any time.

Quotations/Estimate

Prices posted on our web site system are subject to change without notice. Prices quoted online are subject to any additional sales tax  required by law, as well as shipping costs or other ancillary charges that may apply.

Written estimates for any print product or service are applicable for 30 days from the date of estimate. An estimate not accepted within the 30 days will be honoured only at the discretion of Art Ink Print.

Quotations / Estimates for all print products or services not listed our web site order system will be based on the accuracy of the specifications and a print-ready file provided by the customer. Non-print-ready files are subject to additional costs over and above the products and services on which the original estimate was based. The additional cost will be provided to the customer by an Art Ink Print’s customer service representative before proceeding with the print order, to be agreed upon by the customer.

Cancellations

If an order must be cancelled, the user must contact an Art Ink Print sale representative by phone during working hours at 250-888-2621 along with an email to sales@artinkprint.ca explaining the reason for the print order cancellation. If billable work has not started on the order, Art Ink Print may agree to hold the user free of all charges and the order will be cancelled. If any service has been rendered, the user is held responsible for the payment of the applicable charges. If the order has been sent to print, the user is responsible for payment of the full billable amount.

Return Policy

Since each order is unique to each customer, it has no resale value and therefore all sales are final. If we verify that the order is not usable due to a mistake by Art Ink Print, we will reprint the order at no cost. Customers must notify Art Ink Print of any errors within 14 business days of notification of order completion, or the date it was scheduled to arrive at the final location if shipped. In order to receive a replacement, the customer must return 100% of the received product within 15 business days from the time delivery was received. All charges relating to expedite printing (Rush Printing or Shipping) are non refundable, including those orders that are returned.

Guarantee Of Workmanship

We guarantee all orders to be free of defects in workmanship and of the highest quality. If any order does not match the generally accepted trade standards, we will reprint the order, issue credit, or process a refund at our discretion.

Hard Copy Proofing (Colour Approval)

Colour accuracy is critical to the printed material, hard copy proofing is our standard procedure. We cannot print a job unless a hard proof is printed and accepted. The user agrees to accept the final printed product based on the accepted approved hard proof.

Colour fidelity warranted by Art Ink Print is consistently higher than the industry standards for “pleasing colour”. We offer a guarantee of “match-print” or “match-product” colour fidelity (with-in technical abilities). Art Ink Print does not guarantee colour will match any user’s monitor, as we cannot compensate for a colour variance on each user’s display media since there are no industry standards for monitor colours.

Due to differences in equipment, paper, dry inks, and other conditions between color proofing and production runs, a reasonable variation in colour (10% for digital and 5% for giclee) between colour proofs and the completed job will be deemed acceptable unless otherwise agreed in writing. The user is required to sign and accept the hard proof before work can proceed.

We Reserve the Right to Refuse Service

We reserve the right to refuse service to individuals or groups who engage in violent behaviour, outbursts, profanity, discrimination, or aggression to staff, or who fail to follow/ abide by our terms and conditions listed above.

2. Disclaimer

Scope and Purpose of this Disclaimer
This disclaimer document governs your use of our informational website. By using the website located at www.artinkprint.ca or www.artinkprint.com and it’s subdirectories, you agree to, and accept this disclaimer in full. If you disagree with any part of this disclaimer, do not use our website or out services, as that condition prohibits you from doing so. Art Ink Print reserves the right to modify these terms at any time, and thus, you should check for changes before proceeding to utilize the services and content of www.artinkprint.ca. By using this site after changes have been made to this document, you agree to accept those changes.

Rights to information published
All materials on this site are protected by copyright and intellectual property laws and are the property of Art ink Print. Unless stated otherwise, you may access and download the materials located on  www.artinkprint.ca only for personal, non-commercial use. You may not reproduce this material on your personal website, blog, social network, or any other online resource.

Any and all content (including user and visitor generated content) submitted either via email, comment forms, or any other page hosted at www.artinkprint.ca or its content aggregation systems becomes the property of Art Ink Print. Art Ink Print reserves the right to alter, remove, re-post, re-purpose, market, or trade any such content.

Our Rights to remove or decline a print order
For the purposes of this condition, the term “user-generated material” shall refer to any information, content, or any other media uploaded, posted, emailed, submitted, or otherwise communicated to www.artinkprint.ca via any method at any page on www.artinkprint.ca or any other content communication or submission medium or forum.

Upon using our services you confirm that your contribution (submitted art) is your own original work, is not defamatory and does not infringe upon any laws of the country from which you are utilizing this site, nor the laws of Canada, and that you have the full rights to accept this condition.

Site content (quality, accuracy and use)
Visitors who use this website and rely on any information do so at their own risk.

This Web site and the attached documents are provided “as is” without warranty of any kind, either express or implied, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Information found at www.artinkprint.ca will not always be up to date and cannot necessarily be relied upon.

The information is intended solely for helpful purposes and may not be used as a substitute for professional advice and/or information, as circumstances will vary from person to person. You should not act or rely upon this information without seeking professional advice. Do not attempt any of the suggested actions, solutions, remedies, or instructions found on this website without first consulting with a qualified professional. They are not intended to be nor do they constitute actionable professional advice. Transmission of this information is not intended to create a professional-client relationship between www.artinkprint.ca (Art Ink Print) and you.

By using this website, you hereby forfeit any and all claims, past, present, and future, against the owners, editors, contributors, administrators, and other staff of www.artinkprint.ca (Art Ink Print web property).

Restrictions